Like a lot of people we recently signed up to Netflix, the online movie and TV streaming service, when they launched in the UK at the beginning of the year. Like most new starts there’s going to be a few obligatory bumps in the road, teething problems and critical response from your new client base. However, over the last few weeks Netflix’s Facebook page seems to be inundated with complaint after complaint and it’s always about the same two issues:
1. Content updates are too slow and new content is too old.
2. No queuing system or browse by date features on main website.
To be fair these are reasonable complaints for a service you’re paying for and although we do enjoy older movies we can understand why some people’s trousers are flying off across their rooms in rage when the likes of Bob The Butler, starring Tom Green and Girls Just Wanna Have Fun, starring an 18 year-old Sarah Jessica Parker and Helen Hunt, are uploaded as ‘new‘ movies for you to enjoy. Also the fact you can’t easily check just what content has been updated and added to their service is a bit of a nightmare and unless Netflix implements a feature to solve this problem, it’s only going to get worse as their library of content expands. For us at least we’re quite happy with the service but not everyone shares the same opinion. Here are just a few examples of the barrage of critical comments recently uploaded onto Netflix’s official Facebook page: